Specsavers’ Dame Mary Perkins Award for Outstanding Patient Care honours optometrists who have made an extraordinary impact on the vision and lives of their patients. Insight talks to finalist Samantha Ter about that impact and how it has affected her clients and herself.
SPECSAVERS STATS
Name: Samantha Ter | Current position: Optometrist
Location: Specsavers Victor Harbor (South Australia) | Years within the business: Five months
Why did you pursue an optometry career?
I pursued optometry because of its mix of healthcare, problem-solving and patient connection. It allows you to make a real difference, often immediately, whether by improving vision, identifying eye disease, or reassuring patients during stressful experiences. I also value the balance between clinical care, communication and ongoing learning.
How did you come to work at Specsavers?
I came to work at Specsavers because of its strong reputation for clinical support, professional development and patient-centred care. I was attracted to working in an environment where clinical standards are taken seriously and where there is a strong support network for optometrists, especially early in practice.
Why were you nominated for the Dame Mary Perkins Award?
Receiving the Dame Mary Perkins Award was a highlight, particularly as it followed identifying a retinal detachment on my second day at Specsavers Victor Harbor. I believe I was nominated because the case demonstrated sound clinical judgment, careful attention to presentation, and the ability to act quickly in a serious, time-sensitive situation.
What did you do in handling this case?
The patient presented with new floaters that had started a few weeks earlier and had since settled. Despite this, I recognised it could indicate a serious retinal issue. I took a careful history, carried out a thorough examination, and identified a retinal detachment. I explained the seriousness clearly and reassuringly, and arranged an urgent referral for specialist assessment.
What was the outcome?
The patient was referred urgently to the Flinders Ophthalmology Department, assessed the same day and underwent surgery the following day. Prompt identification and referral were critical and helped save the patient’s vision.
How did Specsavers’ training and support help you with this patient?
I felt supported by the clinical frameworks, team, technology, and strong emphasis on best-practice care. Knowing there were clear pathways for escalation and referral gave me confidence to act decisively and ensure urgent attention.
What did you learn from helping and supporting the patient?
The experience reinforced the importance of trusting your training, being thorough, and not underestimating symptoms, even if they appear to have settled. It also highlighted the importance of communication in identifying the problem and helping the patient feel informed and supported.
Why are you proud to be a Specsavers optometrist?
I feel proud to work in a setting where optometrists are supported to practise to a high standard, continue developing their skills, and make a genuine difference in their communities. Being part of a team that helps protect and improve people’s vision every day is very rewarding.
