Name: Sujata Naicker
Position: Qualified dispensing optician
Location: Specsavers Hamilton
Years in industry: 11
1. What inspired you to pursue an optical dispensing career, and how has your perspective changed over time?
The optical industry is a unique blend of health and fashion. The impact it has on people’s lives is incredibly rewarding. I love helping someone see clearly, making a difference in their life, and helping them feel confident in how they look.
Learning how to understand customer needs, read prescriptions, recommend lenses, and ensure the perfect frame fit requires both skill and empathy. It’s important to listen and offer solutions that fit each person’s lifestyle and personality.
As I’ve gained experience at Specsavers through workshops and webinars, I’ve begun to appreciate the deeper impact of the role. It’s not just about handing over glasses – it’s about accuracy, trust, and tailoring solutions to each patient. The most rewarding part is when people now come in specifically to see me. It shows they trust not just my skills but also the care I provide. Every day, that trust reminds me how powerful communication and connection can be in creating a positive experience.
2. What are the most influential moments and people that led you to this point?
My former employer saw potential in me and encouraged me to specialise in optics to support his vision of expanding his medical practice. Motivated by his trust and leadership, I trained in China, where I became an optical assistant and lab technician, specialising in lens edging and fitting.
That experience not only deepened my technical expertise but also strengthened my confidence and sense of responsibility. It taught me to value human connection – being present, listening, caring, and building trust.
3. What’s something you know now that you wished you understood at the start of your career?
I’ve learned never to be afraid to explore new opportunities or challenges. Growth happens outside your comfort zone. When I was first encouraged to train in optics, it was completely new to me, but I chose to stay positive. That decision opened doors I never imagined and gave me skills that are now central to my career. Staying open to development – professionally and personally – has been key.
4. Can you share a moment where you made a significant impact on a patient’s life?
Nine years ago, a memory that still holds a special place in my heart began when a five-year-old boy with ADHD came into the store with his grandmother. He was crying and scared. I approached him gently, complimented his cartoon shirt, and saw a spark of joy return to his eyes. We started chatting about his favourite colours and toys, and he soon asked if I could go with him to his eye exam.
I stayed by his side through the pre-test and examination, offering comfort and support. Afterwards, we chose his first pair of glasses together. Over the years, he kept visiting with his grandmother. Today, he’s 14, and every time he walks in, he gives me a big hug. It’s a beautiful reminder of how patience, understanding, and connection can make a lasting impact.
5. What innovations in eyewear or technology are you most excited about, and why?
I’m particularly excited about:
• Anti-reflective coatings, which reduce glare from screens, headlights, and sunlight.
• Polarised lenses, which enhance clarity and contrast.
• MiyoSmart lenses, designed to slow myopia progression in children.
It’s exciting to share these advances with patients and help them understand how new technology supports their vision and wellbeing. These innovations don’t just improve sight – they improve comfort and quality of life.
6. What skills or qualities do you believe are most important for an optical dispenser to thrive in today’s market?
• A deep understanding of product knowledge, especially lens options and benefits.
• Strong teamwork with receptionists, optometrists, and dispensers to ensure a smooth customer journey.
• Professionalism, punctuality, and clear communication to build trust and confidence.
• Staying calm under pressure and handling information responsibly.
• A commitment to continuous learning – through webinars, in-store resources, and workshops – to keep up with new products and promotions.
7. How do you ensure your skills and knowledge stay up to date and current in such a fast-moving industry?
I regularly attend in-house training sessions, webinars, and workshops to stay current with new lens technologies and frame designs. I also connect with optometrists and senior team members to share knowledge and insights. Setting personal goals for growth, listening to customer feedback, and learning from every experience ensures I continue to deliver the best service possible.
8. Why did you become a member of ODA, and what value do you see in the organisation?
I joined the ODA after being inspired by former teachers who are now part of the team. Since becoming a member, I’ve appreciated the group’s diversity and the opportunity to learn from others. It’s helped me gain confidence, share my own skills, and feel more connected to the profession.
One highlight was volunteering with ODA in Fiji. It was a great challenge and an incredibly rewarding experience that strengthened both my professional and personal growth. The lessons I learned from that trip continue to shape how I approach my work and my life.
