Establishing processes for results

In the workshop well-established processes can be the difference between providing quality service or poor outcomes. It’s also an effective tool for training and development, writes Bruce Wain. Read more

Frames and frame selection

There is an element of physics when it comes to matching a frame to the patient’s head, with the forces of weight and friction playing a big part in overall comfort and fit, writes LEIGH ROBINSON. Read more

Vertex distance, every millimetre counts

High-powered lenses still require the back vertex distance to be measured otherwise the wearer may not get the best out of their lenses. Steven Daras dissects this underused dispensing measurement. Read more

A frame is not just a frame

Patients look to optical dispensers for their expertise when it comes to finding the best fitting frame. And the prescription often has a bearing on what’s feasible, writes DINA ANASTAS. Read more

The power of lens decentration

The skill to decentre a lens saves both time and money and can be the defining service that separates the practice from the rest of the pack. ROWAN SMITH details the calculations involved. Read more

Getting to know your product range

Choosing the frame product range can be both an exciting and stressful prospect for any independent practice. It also says a lot about a business, so it’s important to get right, writes EMMA ROBERTS. Read more

Matching lens and frame curves

Poor lens curve and frame combinations can lead to dissatisfied customers and time-wasting remakes in the laboratory. MURRAY O’BRIEN details some of the most important considerations in this area. Read more

What makes a good dispenser great?

How dispensers interact with patients can create new opportunities for increased revenue and customer retention. TRACEY BANNISTER spotlights the importance of exceptional communication. Read more