How dispensers interact with patients can create new opportunities for increased revenue and customer retention. TRACEY BANNISTER spotlights the importance of exceptional communication. Read more
Comparing measurement techniques: Part 2
Ranging from rulers through to tower-based systems, Grant Hannaford examines the various measuring techniques and systems used in practice and how they stack up. Read more
Eyes on the job: injuries and safety eyewear
From chemical burns to puncture wounds, most eye injuries can be prevented with the right safety eyewear. RHIANNON BOWMAN reviews current eye injury trends and the role of optometrists and employers to minimise the risks. Read more
Measurements in dispensing: Part 1
Grant Hannaford discusses why practitioners get more from a lens with greater attention to quality measurements, and how this translates into better patient outcomes. Read more
The long and short of corridor length
Corridor length is crucial to successful progressive lens dispensing. NICOLA PEAPER clears up the confusion around this concept and whether trigonometry has a role to play. Read more
Hot tips for successful dispensing: Part 2
There is a plethora of useful information to ensure optical dispensers get the best results for their patients. JAMES GIBBINS cuts through the noise to offer more essential advice. Read more
Hot tips for successful dispensing: Part 1
When it comes to effective optical dispensing, there is a wealth of information to aid practitioners to get the best outcome for their patients. JAMES GIBBINS boils it down to some of the key elements. Read more
Dispensers: Retailers or practitioners?
Optical dispensers fit and adapt glasses, but is the role they fill in practice that of a healthcare professional or retailer? STEVEN DARAS examines the arguments for and against. Read more
Competing with millennial outlets: Part 2
New technology has given dispensers lots of tools to meet the varying needs of customers. In the final of his series, LEIGH ROBINSON explains how to offer a service that can’t be matched online. Read more
Competing with millennial outlets: Part 1
Changing tastes and new retailers are sending younger customers online. In the first of a two-part series, Leigh Robinson explains how trust can get millennials excited and engaged with your practice. Read more