Glaukos to acquire Avedro

Pioneer in micro-invasive glaucoma surgery (MIGS) Glaukos has announced it will acquire US-based ophthalmic pharmaceutical and medical technology developer Avedro. Read more

Unshackled customer service

It’s not enough for a business to offer customer service – it should be customer-centric from top down. BARRY URQUHART explores how corporate culture must evolve to put service skills first. Read more