Australia generated £863.3 million for the global Specsavers business in 2024-25 – an increase of 8.1% year-on-year before foreign exchange rate adjustments – and is contributing 20% of the group’s annual revenue as its second largest market.
In the year to February 2025, revenue across all 10 countries Specsavers operates in reached £4.18 billion, growing 7.5% year-on-year.
Now with 395 optical stores and 321 locations offering audiology, Australia continues to be a key market for the group 17 years after its arrival. The UK, where the Guernsey-based company was founded in 1984, remains its largest contributor with £2.32 billion in 2025-25.
Revenue in New Zealand reached £104.1 million, generated from 61 optical practices and 49 audiology locations.
“I am incredibly proud of our scorecard. But this isn’t a sporting tournament. There’s no finish line, no final round, no match point,” CEO and chief sustainability officer Mr John Perkins said.
“Our purpose to ‘change lives through better sight and hearing’ isn’t measured by a scoreboard, and it’s not assessed by comparison to our competitors.
“Instead, our cause is an unrelenting, unending crusade to continually improve what and how we do things. It’s the pursuit of a goal that’s always just out of reach.”
One of the biggest achievements from the ANZ business was the launch of seven new stores across the region, providing 10,000 additional sight tests throughout the year. Plus, there were more than 160 refits ensuring Specsavers locations had the latest visual technology, including digital screens and illuminated frame displays.
The company also marked the 60-millionth customer order from Melbourne Glazing Services, based out of its Port Melbourne support office, 15 years after it was established.
“Our Australia and New Zealand stores have been busier than ever,” the company said. “Improved customer communications, through multi-channel recall, new recall intervals, and an enhanced booking system, made it even easier for our customers to interact with us.”
Specsavers also shed more light on its plan to roll out new services for dry eye disease in Australia. It has piloted low-level-light treatment and intense pulsed light treatment, with its optometrists reporting “great professional satisfaction in being able to provide effective and long-term solutions”.
“The technology will become available across our Australia and New Zealand clinics to support even more patients,” the report stated.
In other updates, Specsavers was ranked the sixth Best Workplace in Australia, rising from its previous position at number eight, and it has strengthened its partnerships with universities across Australia and New Zealand.
“Nearly 500 clinical placements were hosted across our ANZ store network, and 52% of final-year students from our eight affiliated optometry schools chose Specsavers as their graduate employer,” the company said.
After launching its audiology business in Australia in 2017, 3.5 million people have now had their hearing screened, and a further 500,000 in New Zealand.
Last year, Specsavers celebrated its 300th Australian store to offer audiology, and the fifth anniversary of its first audiology offering in New Zealand.
“Australia continued its ongoing double-digit growth [in audiology], with orders up 16% year-on-year,” the company said. “Service measures in the region remain strong, with net promoter scores of customers fitted with hearing aids measuring at 88.01 in Australia and 85.73 in New Zealand.”
On the corporate responsibility front, Specsavers Australia and New Zealand donated AU$2.4 million to charities and good causes.
After 16 years of partnership with The Fred Hollows Foundation, it also surpassed AU$10 million in donations.
