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Search Results - Business-Management, Management

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Explain any issues to patients in language they can understand

How to lose customers without trying

You failed them again, be honest and face the facts. You worked hard for years to build a loyal customer base, and now your customers are leaving in droves. STEVE DIGIOIA discusses what went wrong. Read more »
Staff appraisals promote two-way feedback

Setting up a private practice - phase three

In the third and final instalment of her series on establishing a practice from scratch, KAREN CROUCH details the steps required to ‘go live’ after the initial start-up is completed. Read more »

Performance review tips for managers

Striking a balance between praise and constructive criticism can make staff performance reviews more productive for all parties. BARBARA CROWHURST reports on ways to get the most out of the process. Read more »

Setting up a private practice - phase one

Starting your own practice is an exciting and potentially rewarding prospect. But, it can be scary too, which is why KAREN CROUCH has created a special three part series to assist you with this endeavour. Read more »

Assessing a patient's fitness to drive

With an increasingly ageing population, KAREN CROUCH explains the sometimes-complicated task practitioners face when reviewing the fitness levels of their elder patients and their ability to drive. Read more »

The power of benchmarking

KAREN CROUCH delves into the importance of comparing your practice not only against its performance from last year, but also your competitors. Read more »

Five steps to achieve staff engagement

Managers play a leading role in establishing and fostering employee engagement. PAUL KEIJER outlines five ways to improve staff motivation and emotional wellbeing. Read more »

Strong fundamentals, sound practice

It’s all too easy to criticise the performance of admin staff; the instinctive reaction is to blame the employee. However, as KAREN CROUCH explains, it’s important to first examine internal factors. Read more »
Disruption is an opportunity to reinvent

Dealing with market disruption

All markets face disruptive innovation at one time or another. How businesses redefine their relevance in the face of this disruption will determine whether they thrive, survive or die. JEREMY MILLER reports. Read more »
The only platform business owners have real control over is a website

There's no substitute for a website

Social media plays an important role in an online marketing strategy but it’s a mistake for a practice owner to think it could replace a website. SUE COCKBURN discusses the reasons why websites are key. Read more »

Plan now, enjoy forever

A practice is about more than just providing first-rate healthcare. As KAREN CROUCH explains, if managed correctly it can also provide numerous opportunities for wealth creation, retirement and beyond. Read more »
Keyword stuffing is a common mistake

Four SEO traps practices should avoid

Although search engine optimisation has been around for a long time, many small businesses still fall for familiar traps. CHRIS ASHTON explains how optometrists can improve their websites. Read more »


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